To our valued customers regarding carpet, materials and their installation:
- Moving of furniture (no pianos, organs, grandfather clocks, waterbeds or pool tables) – Subcontract installers will move furniture in your home if you choose. Great care will be taken not to cause damage to your furniture, walls or trim. Items that you move would include: glass lamps, china or any other breakables. Irreplaceable heirloom items must also be moved to a safe area of the house prior to installation. Gas appliances and toilets must be removed and reset by qualified personnel and is/is not part of this proposal.
- Walls & Trim Scratches – Subcontract installers are cautious when working around the perimeter of your rooms. However, carpet backings are very abrasive and even with the greatest of care some slight scratching can be expected. For walls, use leftover paint to do touch-ups. For trim, use either varnish or paint to restore the trim’s finish. Material and labor for touchup is not provided under this contract.
- Seams – Dugan’s Paint and Flooring Centers subcontracts labor to only the most qualified installers to ensure the best installation. Our installers use the most modern cutting and seaming techniques in order to minimize the appearance of seams. If your job requires seams, they will be put together properly. Understand, a proper seam can be built and still be visible on all styles of carpet. Some constructions tend to show more than others. Note: lightly colored carpets, Berbers and Saxony carpets are more subject to show seams.
- Roll Crush – Roll crush is a temporary flattening of the carpet pile. It causes distortion in the carpet’s color, texture and pile height. Roll crush is in almost all cases corrected with your help. Vacuum your carpet regularly. Roll crush does not occur frequently but does arise once in a while. Avoid vacuuming the same way every time. Vacuuming from the four compass points will help the carpet to blossom as quickly as possible. However, the best way to correct roll crush is to be patient with your new carpet. Roll crush will usually be corrected within six (6) months with regular vacuuming and the introduction of humidity.
- Wrinkles – Avoid scooting heavy objects across the surface of the carpet (couches, love seats, dressers, etc.) and rolling heavy objects across the carpet (refrigerators, beds, chairs, etc.). Both can cause the backing to overstretch and eventually result in wrinkling. It can also be caused by seasonal humidity changes, inadequate cushion or delaminating. The subcontract installer on your job will correct wrinkles in the carpet for a period of one (1) year from the date of installation at no charge. Charges for re-stretching carpet after the one-year period will apply and be quoted to work performance on a job basis by the installer.
- Fading – Science has yet to develop a dye system that will not fade with time. All carpets will slowly lose some color due to natural and artificial forces in the environment. This can be delayed by: 1) Frequently removing dirt by vacuuming; 2) Regularly changing air filters in the heating and air conditioning systems; 3) Keeping humidity and temperature levels from getting too high; 4) Reducing sunlight exposure with window coverings or sunlight filtering materials.
For most all residential warranties to apply, professional cleaning is required between every 18-24 months. NO RUG DOCTORS.
Advantages of professional hot water extraction:
- The vacuum system allows immediate removal of moisture, cleaning solutions and loosened dirt
- Detergent buildup in the pile, which contributes to re-soiling, is reduced
- Minimum pile distortion or texture change occurs because mechanical brushing is not involved
- Revitalizes the twist – the yarn memory returns to original state
Risks of doing it yourself/Rug Doctor
- Over-wetting can cause shrinkage, rapid re-soiling, mildew and delaminating = wrinkles
- Inadequate drying before allowing the return of general traffic
- Inappropriate or excessive use of high alkaline (above pH10) detergents
- Hot water may set many spots and stains beyond redemption. Spots should be removed before hot water extraction